Greater
responsiveness
Quality
of information
Real-time
management
Operational
autonomy
Greater
responsiveness
Quality of
information
Real-time
management
Operational
autonomy
Leverage is a BPO with a presence in the portuguese and angolan markets. With a strong expertise in customer experience, it offers its partners omnichannel contact center solutions in an ecosystem that combines the high skills of its professionals, who are very focused on quality, with agile and flexible technology, adapted to the needs of users and customers.
For the company, which has many different operations and a variety of customers, it is essential to have autonomy when it comes to implementing projects by its teams in a fast and agile way. This is the competitive advantage that best matches the flexibility required by today’s dynamic companies.
“The implementation of GoContact’s omnichannel
solution in the Luanda Medical Center’s operations
represented a significant advancement in the way we manage communications with our customers, and a significant leveraging of the service provided to us by Leverage.”
Filipa Santos
Director of Luanda Medical Center
The factor that had the greatest impact on Leverage’s choice of GoContact was the need that the business model and approach required: a very operational, practical and agile technology, essential characteristics in the management of their day-to-day operations.
