Description
A study featured in this eBook points out that telecommunications operators are considered to be the sector with the worst customer service.
Even more concerning is the finding that 90% of consumers say they would stop using a brand after a bad customer service experience. These figures underline the urgency for telecom companies to rethink and improve their CX strategies.
In this eBook, we explore strategies and best practices for improving the customer experience and reducing the churn rate in the telecom sector. We also look at how companies can use advanced technology, data analytics and customer-centric approaches to create a better experience and drive customer loyalty.
